Spa Etiquette

To help you make the most of your time with us and to allow us to provide you with the best possible service, we have provided you with some important information: 


How to get to us

Postcode for SatNav WR6 5JD

Nearest motorway: M5, J7 – 5 miles
Leave motorway onto A44 exit Worcester (S), Take 3rd exit onto Whittington Road A44, Follow A44 and then take exit onto A4440, Follow A4440 for approx 5 miles and take 2nd exit onto A4103 to Hereford

Nearest train station: Worcester Forgate Street, or Malvern Link – 5 miles


Arrival times
Please arrive 30 minutes prior to your first treatment for full experiences and 20 minutes for treatments only appointments. 


Check in
On arrival you will be met with one of our hosts who will check you in and provide you with a short tour of the spa. You will also be provided with this guide in written form should you have any questions. Our spa assistants can answer any questions you may have.  


Treatments
Must be booked in advance and you can see our full treatment menu HERE. Our two main product houses are currently Temple Spa and The Natural Spa Factory. Treatment times are subject to change.


What to wear
For your comfort you are provided with robe, towel and flip-flops to use throughout your visit. Please return all items to the laundry store in the changing rooms at the end of your day. 


Jewellery
In order to safeguard precious Jewellery from the effects of chemicals we advise guests to remove it before using the Spa pools. 


The Garden Room Restaurant
Lunch and dinner is served from 12 noon- 9pm. With an excellent choice of mouth-watering dishes, The Garden Room Restaurant is the perfect place to share lunch or dinner as part of your spa experience. If dining is included in your experience package, this will organised at the time of booking. You are most welcome to book a table in our restaurant if food is not included and a member of the spa team can organise this for you. Please note, there may be times where food is served in one of our other restaurants.  For more information about dining at the Malvern View Spa, please visit https://www.bankhouseworcester.com/dining/garden-room-restaurant/

A selection of hot and cold drinks are available to purchase in the Spa.


Poolside
Our swimming pool is 10m x 5m and heated to approx. 30 degrees c. Our Thermal Suit includes a Spa Pool, Sauna and Steam Room. Only guests over 16 are able to access this area. 


Poolside Etiquette
Please help us to help you by making the most of space in the swimming pool. If you are just cooling off please keep to the side. Please, do not reserve loungers with towels. Please relax and refrain from using mobile phones where possible but should you need to use it please keep noise to a minimum.


Poolside Showering
For hygiene reasons please ensure you shower before entering the Main pool and Spa Pool. The shower is located in our thermal area.


Loungers 
Please do not reserve loungers with towels. Your towels may be removed should you wish to use another feature on poolside. Please limit time on the heated loungers to 15 minutes. 


Age
You must be 16 years of age to use one of our spa experiences.


Medical or dietary requirements
Please inform us of any special requirements that we should prepare in advance for.


Treatment times and duration
Treatment length includes consultation. We reserve the right to amend treatment start times. 


Adults only 
Please note the facility is restricted to adults only between 10am-4pm. Outside of these times children are welcome to use the swimming pool. Access to the Thermal Suite is only available to users 16 and over.


Cancellation policy
A 100% deposit is taken at time of booking 50% of which is non-refundable. 

Any bookings cancelled with less than 48 hours notice will incur a 100% cancellation charge of the deposit paid at booking.

Bookings cancelled prior to the 48 hours notice will be entitled to a 50% refund of deposit paid at booking. 

Please note for group bookings (over 6 guests) a 100% non refundable deposit is taken on booking.

Thank you for taking the time to read this and I hope you have a lovely day. If you would like to contact us prior to your visit feel free to contact us via our online form HERE or request a call back HERE